Reports to: Program Director Number of People to Supervise: 0
Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction.
Essential Duties and Responsibilities
Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.
Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
Review and follow-up on references as necessary to gain additional data to complete the assessment process.
Conduct volunteer and client reassessments/updates as indicated.
Identify and eliminate any barriers interfering with the completion of the enrollment process.
Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency. Consult with other service delivery staff and/or supervisor as appropriate.
Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
High degree of collaboration with other service delivery staff to ensure smooth transition among functions.
Other duties as assigned
Education & Related Work Experience
Minimum Bachelor’s degree in social services, human resources or related field.
Years of Related Work Experience:
Experience working with both child and adult populations; specific assessment, intake or interview experience preferred.
Must have car, valid driver’s license, and meet state required automobile insurance minimums.
Skills and Knowledge:
Proficiency in Microsoft Office; including Word, Outlook, and Excel X
Excellent relational assessment skill X
Oral and written communication skills reflect solid customer service X
High-level interviewing skills X
Ability to form appropriate assessment-based relationships X
Ability to relate well in multicultural environments X
Ability to maintain confidentiality throughout daily operations X
Ability to effectively collaborate with other volunteer match staff X
Ability to use time effectively X
Ability to focus on details X
Ability to collect meaningful data and draw solid conclusions X
Equal Employment Opportunity
Big Brothers Big Sisters of Southern Minnesota provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.
Americans with Disabilities Act
Employee must be able to perform all essential job functions, with or without reasonable accommodation.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big Brothers Big Sisters of Southern Minnesota may change the specific job duties with or without prior notice based on the needs of the organization.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification, it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.